MB #9 Klemeyer Circle Stockton, CA 95206-5201       VoiceMail/Fax: 877 637-4037 (24/7)
Phone: (209) 983-1664  9:30 am-1:30 pm (PST) 
Technical Support: (904) 720-0779 9:00 am-5:00 pm (EST)
                                         
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Return Policy for Hidden Cameras, Surveillance
Equipment and Other Hi-Tech Products

We at Lucy Byrd Enterprises,  Inc. strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Lucy Byrd Enterprises, Inc. product page.

All returns, refunds, or exchanges must be approved by Lucy Byrd Enterprises, Inc. before any products are returned.

We have implement this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact customercare@byrdenterprises.com or call (209) 983-1664 9:30 am-1:30 pm (PST) before placing an order.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Lucy Byrd Enterprises before product(s) is returned. All products must be returned in the original packaging. Lucy Byrd Enterprises, Inc. will replace, refund, or credit your account for returned product(s) at our discretion.

*Special exceptions may be made on a case by case basis determined by Lucy Byrd Enterprises, Inc. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Lucy Byrd Enterprises, Inc.

Any return must be authorized by a representative of Lucy Byrd Enterprises, Inc. and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Lucy Byrd Enterprises, Inc. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Lucy Byrd Enterprises WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all Lucy Byrd Enterprises, Inc products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

Include the following information:

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Invoice number

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Buyers name and address as it appears on the invoice

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Daytime phone number

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Briefly explain the problem

Voice Mail/Fax: 1-877-637-4037 ( 24 / 7 )
Phone: (209) 983-1664 (10:00am - 1:30pm Monday thru Saturday.)
Email: customercare@byrdenterprises.com  

Privacy Policy

We do not sell, lease or share our e-mail list, or list any other individually identifiable information to other parties. Persons who supply us with their telephones may receive telephone contact from us regarding orders only. Persons who supply us with their mailing addresses may receive a catalog and/or other promotional mailings once or twice a year. Your individual information such as credit card numbers, email addresses, name, phone number and the like is never sold or shared.

Copyright

The contents of this site may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the contents of this is strictly prohibited.

Disclaimer/Safety & Security Products

THIS SITE IS PROVIDED BY LUCY BYRD ENTERPRISES, INC. ON AS "AS IS" BASIS. LUCY BYRD ENTERPRISES,INC. MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY LAW. LUCY BYRD ENTERPRISES, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LUCY BYRD ENTERPRISES, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LUCY BYRD ENTERPRISES MAY NOT BE HELD LIABLE FOR INJURY, LOSS OR DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE, OR INABILITY TO USE, ANY PRODUCT SOLD BY US. THIS INCLUDES, BUT NOT LIMITED TO, THE FAILURE OF ANY PRODUCT TO PERFORM AS ADVERTISED.

Lucy Byrd Enterprises, Inc. assumes no liability for any loss and/or damage caused by the use or misuse of any product sold by this company.

Lucy Byrd Enterprises, Inc. utilizes United Parcel Service to deliver our products to customers. Due to factors beyond our control, in delays in delivery of a customer's purchase may occur. In the event of a problem in the delivery process, Lucy Byrd Enterprises, Inc. assumes no responsibility or liability for any damages caused by late, early, and or untimely deliveries.

All prices and availability are subject to change. Lucy Byrd Enterprises, Inc. reserves the right to change prices, selections, descriptions, and availability of our products without notice.

It is the purchaser's responsibility to carefully review the description, photos, and dimensions of the products being sold. Lucy Byrd Enterprises, Inc. makes every attempt to keep description, photos, and dimensions as accurate as possible. However, due to manufacturing processes and other factors beyond our control, delivered products may vary slightly from what is depicted in the web site and catalog.

 State of Product Procurement

It is the responsibility of the buyer, not Lucy Byrd Enterprises, Inc.s to ascertain and obey all applicable local, state, province and national laws in regards to the possession and use of our products. Absolutely no Safety & Security sales to minors! By placing an order the buyer represents that all products purchased will be used in a lawful manner and that he or she is of legal age.

Products Sold to U.S. Residents Only.

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Lucy Byrd Enterprises, Inc.
MB #9 Klemeyer Circle Stockton, CA 95206-5201        VoiceMail/Fax: 1 877 637-4037
Phone: (209) 983-1664 9:30 am-1:30 pm (PST)
Technical Support: (904) 720-0779 9:00 am-5:00 pm (EST)

Last Modified 01/02/2007 
This website was created by Lucy Byrd